Worldwide hotel brand moves to on-line collateral fulfillment without reservations
Background:
- Client provides free collateral to hotels in support of several different promotional programs at any point in time, requiring only reimbursement of freight & handling charges
- Hotels could download a faxable “Supply Re-order Form” from the company intranet site
Problems:
- Illegible handwriting, calculation errors and incomplete information were common on the faxed-in forms
- Billing and collection of hundreds of low-dollar invoices each month was tedious and inefficient for our client and their hotels
Solutions from Priority Pak:
- We provided our client and their hotels a customized secure website for order entry, tracking and reporting
- An online order can only be submitted with all required information and accurate calculations, unlike a faxed form
- Hotels receive automatic e-mail confirmation when their orders are submitted and shipped
- Credit card payment has eliminated the billing and collections nightmare
If you would like to meet with us to discuss the fulfillment requirements and challenges of your organization, please Contact Us