Worldwide hotel brand moves to on-line collateral fulfillment without reservations


  • Client provides free collateral to hotels in support of several different promotional programs at any point in time, requiring only reimbursement of freight & handling charges
  • Hotels could download a faxable “Supply Re-order Form” from the company intranet site


  • Illegible handwriting, calculation errors and incomplete information were common on the faxed-in forms
  • Billing and collection of hundreds of low-dollar invoices each month was tedious and inefficient for our client and their hotels

Solutions from Priority Pak:

  • We provided our client and their hotels a customized secure website for order entry, tracking and reporting
  • An online order can only be submitted with all required information and accurate calculations, unlike a faxed form
  • Hotels receive automatic e-mail confirmation when their orders are submitted and shipped
  • Credit card payment has eliminated the billing and collections nightmare