National restaurant chain is served a menu of distribution accuracy & cost recovery

Background:

  • Promotional campaign materials are shipped to more than 400 locations every 1-2 months
  • Due to differences in configuration, demographics, location and ownership, each store receives a different combination & quantity of materials
  • Stores also order marketing, operations, training & HR materials on a regular basis, for which our client needs to recover production, freight & handling costs

Problems:

Promotional Campaigns

  • Kit elements were not clearly organized and labeled
  • Many stores received incorrect items and quantities
  • As a result, all elements were not in place by the campaign start date, and our client incurred additional costs to correct the mis-shipments

Daily Order Fulfillment

  • Charges were not being invoiced to the franchisees or reported to our client on a timely basis, if at all
  • Therefore, costs of production, freight & handling were not being recovered

Solutions from Priority Pak:

Promotional Campaigns

  • Instead of packing each kit as a custom order, we “version” the kits and pack like kits at the same time, minimizing variation from kit to kit on the production line
  • Extensive “pre-work” is done to logically organize and label kit elements
  • Pre-work assemblies and loose elements are pre-counted to control quantities
  • A detailed Packing List is enclosed with each shipment

Daily Order Fulfillment

  • All orders are entered via the web-based VeraCore Fulfillment Solution
  • At time of shipment, VeraCore captures merchandise cost, handling charges and the actual freight charges billed to client’s FedEx account
  • A customized “Franchisee Billing Statement” is mailed to each franchisee at month end
  • Client manages Accounts Receivable and posts Cash Receipts via the VeraCore system

If you would like to meet with us to discuss the fulfillment requirements and challenges of your organization Contact Us